Refund policy
In effect since November 10, 2026 · Mila.Desk Premium
1. 14-day guarantee
If Mila.Desk Premium isn't what you expected, you can ask for a full refund within 14 days of your first payment, no questions asked. The same applies to each yearly renewal: you have 14 days from the renewal date to ask us to refund it.
2. Monthly renewals
Monthly renewals are not refunded, except where the law of your country requires it or there is a billing error (for example, a double charge). To avoid the next renewal, cancel at any time: you won't be charged again and you keep Premium until the end of the month you already paid for.
3. How to ask for a refund
- Email us at milanes@mila-desk.com with your Mila.Desk account email, or
- ask Paddle, our payment provider, directly at paddle.net, with the email you paid with.
Refunds are processed by Paddle.com, the Merchant of Record for all our orders. The money goes back to the same payment method; depending on your bank, it may take 5 to 10 business days to show up.
4. What happens to your access
When a payment is refunded, Premium access for that period ends. Your account and your data are kept, and you can keep using the Free plan.
5. Beta and gift access
Premium access from beta or gift codes is free, so it has no refund.
6. Contact
Mila.Desk · milanes@mila-desk.com · Terms of service